There are some issues with Rare Carat’s business model and customer service. Hopefully these issues can help you decide if Rare Carat is right for you. Read on to learn more about the issues that customers have had with this company. You might also find it helpful to read through the reviews of other customers who have used their services.
Issues with Rare Carat’s customer service
Rare Carat’s customer service team is among the best in the industry. They can answer any question you have, give advice, and resolve problems quickly. However, there are some issues that you should be aware of. Let’s take a look at some of them. You can contact Rare Carat’s customer service team via email or phone.
Rare Carat is a diamond and jewelry aggregator site. Similar to Kayak and Trivago, this site allows you to find and compare different diamond and jewelry sellers. Like Kayak, Rare Carat has a high customer satisfaction rating with BBB, Google, and Yelp. However, some users have reported issues with the service.
The company claims to be a marketplace, but they do not manufacture any of their own products. In other words, they only act as a broker between buyers and suppliers. Their revenue comes from advertising, not from commissions. Rare Carat also has no in-house brand of its own. Despite this, they sell only one brand of diamonds. The company tries to mask this by using a marketing strategy. However, their website and mobile application do not allow consumers to verify the authenticity of their purchases.
When it comes to customer service, Rare Carat is generally responsive and courteous. They aim to make customers happy. Despite some of the problems associated with Rare Carat’s customer service, the company is a great option for buying diamonds. Customers who are not familiar with diamonds can get help from customer support representatives. They can help customers find the perfect diamond ring for their budget.
Rare Carat’s service is not perfect, but the company is making improvements. Its chatbot “Rocky” is an intelligent bot that uses IBM Watson services to offer tips and recommendations. It also assesses diamonds based on their carat, cut, color, and clarity.
Issues with Rare Carat’s business model
The business model of Rare Carat isn’t entirely clear. The company doesn’t manufacture any diamonds themselves, but rather works with other diamond retailers to match buyers with the right gems. Instead of receiving a commission from sales, Rare Carat earns revenue from advertising. It also does not target higher-end customers, preferring instead to target millennials.
Rare Carat has been criticized for its business model. Until the company changed its model in 2022, it was a traditional diamond retailer. Now, it is a digital marketplace, taking care of customer service, payment and shipping. This makes the company competitive with other well-established online brands such as Blue Nile and Brilliant Earth.
Anand’s business model is similar to that of discount airfare website Kayak, which focuses on diamonds. Its website enables users to browse and buy diamond rings online. Rare Carat’s website uses IBM Watson technology to analyze prices from multiple sources. The startup also offers unbiased information about diamonds and engagement rings. The company’s founders understand the challenges involved in convincing shoppers to buy engagement rings online.
Rare Carat claims to offer customer service as fast as possible. They also operate a live chat on weekends. The company has a good reputation in customer service and is known for its responsiveness. While there are no current reviews of Rare Carat, James Allen, the owner of the company, has several excellent reviews on various sites. Moreover, the company’s management responds quickly to customer complaints.
Rare Carat’s business model is far from perfect. The company claims to have invented the first diamond “chat bot” using IBM Watson services. The “chatbot” helps customers shop for diamonds by offering tips on their carat, color, and clarity. In addition, the chatbot carries a database of 10 million diamond prices. Rare Carat’s service is constantly improving and incorporating the latest technology.