Everise was founded with a mission to disrupt the BPO industry. This vision led the company to acquire businesses in the customer experience space, and offer disruptive outsourcing solutions that help high-growth companies scale their business and become more innovative. The company’s unique approach to customer experience management makes it the perfect partner for a variety of industries.
Workday
After the implementation of Workday, Everise has witnessed exponential growth. The company has gone from a handful of employees to thousands of employees, and the software has been instrumental in that growth. With Workday, Everise can manage its global workforce more efficiently, with real-time data access and increased automation. This frees the HR team to focus on strategic activities.
Users can access their accounts on the mobile app for Workday. This app allows them to view pay and submit timesheets and expenses. The application also provides push notifications for important updates. Moreover, the app lets them access knowledge base articles and learn new skills by taking courses.
Sudhir Agarwal
Sudhir Agarwal, the founder and CEO of Everise, has received the Executive of the Year award in the Business Services category of the SBR Management Excellence Awards. The awards recognize businesses for their innovative and customer-focused initiatives. Sudhir attributes Everise’s competitive edge to its people-first approach. The company’s team is made up of more than 10,000 employees across 12 countries.
Sudhir has built the company from the ground up and has been recognized as a leader in Asia. He has been instrumental in establishing Everise as a global leader in the next-generation BPO industry, generating hundreds of millions of dollars in revenue in only four years. Sudhir has also helped Everise acquire Hyperlab, a leading Conversational AI company in Southeast Asia.
Trusource Labs
Everise has acquired Trusource Labs, an Austin-based company that develops customer experience platforms. This acquisition gives Everise a larger footprint in the US. The combined company employs approximately 7,000 people. Its headquarters are in Austin, Texas. Its team includes Alton Martin, who will remain co-CEO. The new company will focus on fusing human and digital teams to deliver an omnichannel customer experience.
Trusource Labs will be part of the Everise family and offer technical support solutions for Apple and Internet of Things (IoT) customers. The acquisition is expected to boost customer support for both companies. The new company will offer a more comprehensive range of technical support services and continue to maintain its Austin headquarters.
C3
Everise recently acquired C3 from Stone Point Capital. This technology-driven BPO firm offers multilingual support for clients and employees, as well as culturally informed service. The company’s technology and human talent combine to deliver better customer experiences and brand loyalty. The company boasts experience centers on three continents and has native speakers of over 20 languages.
The company currently has more than 11,000 employees and operates 12 delivery centers. It has artificial intelligence technology to support its call center agents. It has also developed omni-channel customer support solutions. The company also acquired Trusource Labs, a company focused on IoT solutions.
Customer Contact Channels
Everise company recently acquired C3/CustomerContactChannels, a customer contact management company with a vision of disrupting the customer service industry. The company is led by Sudhir Agarwal, a seasoned customer care professional who grew Aegis, one of India’s largest customer contact center businesses. Agarwal’s vision for the company includes customer management services, which are becoming more essential to organizations.
Everise, which also operates a number of customer service centers worldwide, is a leading provider of customer care solutions. Its customers include Fortune 500 companies. It employs more than 9,000 people around the world, handling thousands of interactions every day. The company recently signed an MOU with UBASE, the largest BPO company in Korea, to build a customer service center in Malaysia.